Jump to content

Presonus Faderport 2018 doesn't scroll through all channels on Logic Pro 10.5.1


ed_soundrays

Recommended Posts

Hello,

 

I am going completely mad trying to make my Faderport (v2 2018) work properly on Logic 10.5.1

 

I have been using the Faderport since a couple of years and always worked great. Since a few weeks and out of the blue it stopped scrolling properly through all channels of my projects. It seems to be skipping through banks of 8 channels although the number of the channels it skips is not always the same and changes if I'm controlling an existing project or a new fresh project.

The controller skips a number of channel and lands to the channels below, then scrolls through a few more and then stops at a certain point (usually not on the last channel of the project). when I scroll back the controller behaves weirdly, sometimes landing at the top of the page, sometimes on a random channel.

 

I am running Universal Control 3.6 and did the firmware update to v3.44, although the problem was happening already before the firmware update. Tried to reset controller preferences, reinstall the firmware and universal control, reset all the preferences in the Midi Studio, everything without succes.

 

Tried solving then problem with the Presonus customer support but didn't get any useful information. They suggest it's a hardware problem and I should send it back to Thomann and get a new one. This is hard to believe for me as I tested it in Ableton Live and it works as it should.

 

Any help on how I can get my Faderport working again on Logic would be highly appreciated.

 

My system is:

Mac Mini late 2012 with OSX 10.14

Logic Pro X 10.5.1

Universal Control 3.6

Faderport Firmware v3.44

 

Thanks in advance

 

E.

Link to comment
Share on other sites

I had a similar thing happen with my FP 2018. The problem was it would reinstall the Control Surface with the wrong preferences every time I plugged it in. If that’s your issue too, you can turn off the automatic control service scanning/installation in the control surface menu, remove some duplicates, and create a new one that’s the right type of MCU. I think Pro is the correct one? One of them will have issues with banking sometimes and the other won’t. Now mine works perfectly with Logic.

 

Also I’ve gradually decreased my amount of Presonus equipment over interactions like that; telling you to return equipment, wipe hard drives, or buy new computers over simple issues is fairly typical of Presonus Support.

Link to comment
Share on other sites

@JakobP @sunbrother many thanks to you both for your quick and helpful answers. In fact I deleted the Preferences from the library and reinstalled and it now works again!!! Thank you!

I really wish that the Presonus support would have told me that from the beginning, doesn't seem so difficult at all and something they should totally be aware of.....

 

Cheers

E.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...